Last Updated: September 16, 2026

At Bob’s Pal, we believe making should feel simple, useful, and human. Protecting your privacy is an important part of that experience.This Privacy Policy explains how Bob’s Pal (“Bob’s Pal,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our services.By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Bob’s Pal, we may collect the following categories of information.

1.1 Information You Provide to Us

You may provide information when you:

  • Create an account;
  • Place an order;
  • Subscribe to our email or marketing communications;
  • Contact customer support;
  • Submit a product review;
  • Participate in a promotion, survey, or giveaway;
  • Submit a warranty or return request;
  • Contact us through our website or social media channels.

This information may include:

  • Name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Payment-related information;
  • Order information;
  • Product information;
  • Customer service communications;
  • Reviews, photographs, videos, or other content you submit;
  • Information you voluntarily provide to us.

We generally do not store complete payment card information. Payment information may be processed by our payment service providers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically.This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Language and regional settings;
  • Referring website;
  • Pages viewed;
  • Products viewed;
  • Search queries;
  • Date and time of visits;
  • Website interactions;
  • Approximate location derived from technical information;
  • Cookie and similar technology information.

We use this information to operate, secure, analyze, and improve our website and services.

Information We Receive From Third Parties

We may receive information from third parties, including:

  • Shopify and Shopify-related services;
  • Payment processors;
  • Shipping and logistics providers;
  • Fraud prevention providers;
  • Analytics providers;
  • Advertising platforms;
  • Customer support providers;
  • Email and marketing platforms;
  • Social media platforms;
  • Review platforms.

The information we receive depends on your interaction with those services and your privacy settings.

How We Use Personal Information

We may use personal information for the following purposes:

Order Fulfillment

To:

  • Process and fulfill orders;
  • Process payments;
  • Arrange delivery;
  • Provide order confirmations;
  • Provide shipment tracking;
  • Handle returns, refunds, exchanges, and warranty claims.

Customer Support

To:

  • Respond to inquiries;
  • Troubleshoot product issues;
  • Process support requests;
  • Communicate about orders;
  • Handle warranty and after-sales service.

Website Operations

To:

  • Operate and maintain our website;
  • Improve website functionality;
  • Personalize website experiences;
  • Analyze website performance;
  • Detect and prevent fraud or abuse;
  • Protect our systems and users.

Marketing

Where permitted by law and based on the applicable legal basis, we may use your information to:

  • Send product updates;
  • Send promotional emails;
  • Provide personalized offers;
  • Conduct marketing campaigns;
  • Measure marketing performance;
  • Show relevant advertising.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication.

Legal and Compliance

We may process information when necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests;
  • Protect our legal rights;
  • Prevent fraud;
  • Investigate security incidents;
  • Establish, exercise, or defend legal claims.

Legal Bases for Processing in the European Economic Area

If you are located in the European Economic Area (“EEA”), we process personal information based on one or more lawful bases under applicable data protection law.These may include:

Contract

We process information where necessary to perform a contract with you, including processing and fulfilling your order.

Legal Obligation

We may process information when necessary to comply with applicable legal obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.Examples may include:

  • Website security;
  • Fraud prevention;
  • Customer service;
  • Business analytics;
  • Product improvement;
  • Certain direct marketing activities where permitted.

Consent

Where required, we may process information based on your consent.You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage, and support advertising and marketing activities.Some cookies are necessary for the website to function and cannot be disabled through our cookie preference tools.Other cookies, including analytics, advertising, and personalization cookies, may require your consent depending on your location.For more information, please see our Cookie Policy.

Sharing Personal Information

We may share personal information with service providers that help us operate our business.These may include:

  • Shopify;
  • Payment processors;
  • Shipping and logistics providers;
  • Warehouse and fulfillment providers;
  • Customer support platforms;
  • Email and marketing platforms;
  • Analytics providers;
  • Advertising partners;
  • Fraud prevention providers;
  • IT and security providers;
  • Professional advisers;
  • Legal and regulatory authorities where required.

We do not sell your personal information for monetary consideration in the ordinary meaning of “sale.” However, certain data sharing with advertising or analytics partners may constitute “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.Where applicable, we provide mechanisms to exercise the relevant opt-out rights.

International Data Transfers

Bob’s Pal may operate internationally.Your personal information may therefore be processed in countries other than the country where you live.Where required by applicable law, we use appropriate safeguards for international transfers of personal information.For EEA users, such safeguards may include adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing products and services;
  • Maintaining transaction records;
  • Customer support;
  • Legal and accounting obligations;
  • Fraud prevention;
  • Resolving disputes;
  • Enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.These may include:

  • Right to access;
  • Right to correction;
  • Right to deletion;
  • Right to restriction;
  • Right to data portability;
  • Right to object;
  • Right to withdraw consent;
  • Right to opt out of certain targeted advertising or data sharing;
  • Right to lodge a complaint with a relevant data protection authority.

For EEA individuals, GDPR rights include access, rectification, erasure, restriction, portability, and objection rights.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.Depending on the circumstances, these rights may include:

  • The right to know about personal information collected;
  • The right to request deletion;
  • The right to correct inaccurate information;
  • The right to opt out of certain sale or sharing of personal information;
  • The right to opt out of certain targeted advertising;
  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

You may submit a privacy request by contacting:[service@bobspal.com]Where applicable, we may also recognize opt-out preference signals such as Global Privacy Control (“GPC”).

  1. Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in our marketing communications.Even if you opt out of marketing communications, we may still send transactional or service-related communications, including:

  • Order confirmations;
  • Shipping notifications;
  • Warranty communications;
  • Customer service messages;
  • Important product or safety notices.

  1. Children's Privacy

Our website is not intended for children who are below the minimum age required to provide consent to data processing under applicable law.We do not knowingly collect personal information from children in violation of applicable law.If you believe that a child has provided personal information to us, please contact us.

  1. Third-Party Websites

Our website may contain links to third-party websites or services.We are not responsible for the privacy practices of third parties.We recommend reviewing the privacy policies of any third-party website or service you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.When we make changes, we will update the “Last Updated” date above.If required by applicable law, we will provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:Bob’s PalEmail: [service@bobspal.com]